Frequently Asked Questions

What is Highgrove at Big Bend's lease term options?

High Grove at Big Bend’s standard lease term option is 12 months, but we also offer lease terms as low as 6 months, or as high as 18 months.

What is Highgrove at Big Bend Apartments' pet policy?

Highgrove at Big Bend is a pet-friendly community. But without written authorization, no pets are allowed (even temporarily) in the apartment or apartment community. There is a (2) pet maximum per unit. Service animals for disabled persons are not considered pets and do not fall within pet policies.

The following breeds or mixes are prohibited: American Staffordshire Terrier, Bull Terrier, Chow, Doberman, Pit Bull, Presa Canario, Rottweiler, Wolf Hybrid, German Shepard, Akita, and Husky, Pinscher, Great Dane and Saint Bernard.

If authorization for a pet is granted, the following fees, deposits, records, and documentation must be submitted prior to the approval of the pet:

• Non-refundable Pet Fee of $350 for 1 pet and $500 for 2 pets.
• The resident will pay a monthly rent of $25 per pet.
• The resident must provide: proof of vaccinations, breed identification and current photographs of each pet prior to pet(s) occupying premises.  Residents must also provide updated vaccination records and photographs of pet(s) at the time of each lease renewal. 
  

What does it cost to move in at Highgrove at Big Bend Apartments?

High Grove at Big Bend requires one application from each adult age 18 or over, regardless if married.

All applicants are responsible to pay a $50 application fee, per applicant.

The community also collects a $225 administration fee.

How do I pay my rent at Highgrove at Big Bend Apartments?

The resident can pay their rent via check or money order during regular office hours. Residents also have the option of making a payment with their Credit/Debit Card via the Square Reader, located in the office.

Residents can also pay their rent anytime 24/7 via the resident portal.  Residents should be registered for the resident portal after moving into the community.

How are repairs and maintenance requests taken care of, especially during an emergency?

Each day’s maintenance schedule is typically the combined responsibility of the property manager and maintenance supervisor and should be discussed on a regular basis to establish daily and weekly priorities.  At least once in the morning and once in the afternoon the maintenance supervisor should pick up and distribute service request tickets.  Completed orders should be signed and dated by the person who did the work and returned to the community office at the same time.

Although all service requests are important, the following are examples of top priority emergencies:

• Any items that pose a threat to life or property (for example: the smell of gas, sparks seen from electric switches, no heat when the exterior temperature drops to 55 degrees or below, major leak or broken pipe, etc.)
• Problems arising in occupied units that are non-life threatening, but affect the suitability and livability of a resident’s home (for example: garbage disposal jammed, clogged toilet if the resident only has one in their apartment, minor leaks, etc.

What is the parking situation like at Highgrove at Big Bend Apartments?

Highgrove at Big Bend Apartments offers open parking, first come first serve. Carports are also available for $25 per space.

Is there a penalty for me if I break my lease early?

Yes, there is a lease termination fee of 2x the amount of rent. The resident must pay the lease termination fee, as well as the regular rent payments, within 60 days.  Any concession that was given must also be repaid.

How far in advance do I need to give notice before I move out?

Residents must provide a 60-day written notice of their intent to vacate our community.  Notices must be filled out completely and must be signed by the Property Manager and all leaseholders.

Are utilities covered in the cost of rent?

No, utilities are billed separately from the regular rent cost.

What changes can I make in my apartment after I move in?

Any major modifications need to be approved by the office, in writing. However, when the resident moves out, the unit needs to be back to its original state.

Where is Highgrove at Big Bend Apartments located?

Highgrove at Big Bend is located in West St. Louis County, 1 mile West of Highway 141 off Big Bend Road. 

If I am actively looking for apartments during the coronavirus pandemic, can I tour Highgrove at Big Bend with a team member?

Because health officials are urging people to practice social distancing and avoid small groups of people, our office is currently operating by appointment only.

Note: Our office will still operate under the same hours, but all residents, future residents, and vendors must schedule and have a confirmed appointment to meet with our on-site team. We welcome you to contact us via telephone or email, which are provided on our website.

To accommodate you during this time, we will be offering options for virtual and video tours. To schedule your tour, contact the office. We also welcome you to view our 3D floor plans, photo galleries, applications, and leasing processes, which are all available online. We want to provide you with all the resources that you need, and we want you to call this place your home.

What kind of maintenance requests are considered an “emergency” to enter the apartment home during the pandemic?

Although all service requests are important, the following are examples of top priority emergencies:

• Any items that pose a threat to life or property (for example: smell of gas, sparks seen from electric switches, no heat when the exterior temperature drops to 55 degrees or below, major leak or broken pipe, etc.)
• Problems arising in occupied units that are non-life threatening, but affect the suitability and livability of a resident’s home (for example: garbage disposal jammed, clogged toilet if the resident only has one in their apartment, minor leaks, etc.)